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Privacy Policy

GDPR Compliance Statement


  1. Introduction


The EU General Data Protection Regulation (“GDPR”) came into force across the European Union on 25th May 2018 and brought with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.

The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.

In addition to this the UK produced an updated Data Protection Act 2018 to align with GDPR.  However, UK data privacy law changed after Brexit such that the EU’s GDPR has been lifted into a new UK-GDPR that took effect from 31 January 2020.  A decision on the adequate protection of personal data by the UK was reached 28 June 2021 which ensured unrestricted data flow between the two blocs.

 2.  Our Commitment


Inca Cloud Ltd is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection.

Inca Cloud Ltd is dedicated to safeguarding the personal information under our remit and a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the Regulation.  Our UK-GDPR compliance is summarised in this statement and includes the implementation of data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

 3.  How We Meet GDPR Requirements


Inca Cloud Ltd has a consistent level of data protection and security across our organisation, and meets the requirements of the UK-GDPR in the following areas:

  • Information Audit– carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.


  • Policies & Procedures– implementing data protection policies and procedures to meet the requirements and standards of the UK-GDPR and any relevant data protection laws, including: –


o   Data Protection– our main policy and procedure document for data protection meets the standards and requirements of the UK-GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.


o   Data Retention & Erasure– our retention policy and schedule ensures that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.


o   Data Breaches– our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.


o   International Data Transfers & Third-Party Disclosures– where Inca Cloud Ltd stores or transfers personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.


o   Subject Access Request (SAR)– our SAR procedures accommodate the 30-day timeframe for providing the requested information and for making this provision free of charge. Our procedures detail how to verify the data subject, what steps to take for processing an access request, what exemptions apply and a suite of response templates to ensure that communications with data subjects are compliant, consistent and adequate.


  • Legal Basis for Processing– all processing activities identify the legal basis for processing and ensuring that each basis is appropriate for the activity it relates to. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of the UK-GDPR and Schedule 1 of the Data Protection Bill are met.

  • Privacy Notice/Policy– our Privacy Notice complies with the UK-GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.


  • Obtaining Consent– our consent mechanisms for obtaining personal data ensure that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.


  • Direct Marketing– our direct marketing includes clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.


  • Data Protection Impact Assessments (DPIA)– where we process personal information that is considered high risk, involving large scale processing or includes special category/criminal conviction data; we have stringent procedures and assessment templates for carrying out impact assessments that comply fully with the UK-GDPR’s Article 35 requirements. Our documentation processes record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).


  • Processor Agreements– where we use any third-party to process personal information on our behalf (e. Payroll, Recruitment, Hosting etc), we have drafted compliant Processor Agreements where necessary (if not already covered by the processor’s contract or Terms of Service) and due diligence procedures for ensuring that they (as well as we), meet and understand their/our UK-GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organisational measures in place and compliance with the UK-GDPR.


  • Special Categories Data– where we obtain and process any special category information, we do so in complete compliance with the Article 9 requirements and have high-level encryptions and protections on all such data. Special category data is only processed where necessary and is only processed where we have first identified the appropriate Article 9(2) basis or the Data Protection Bill Schedule 1 condition. Where we rely on consent for processing, this is explicit and is verified by a signature, with the right to modify or remove consent being clearly signposted.

  • Use of Cookies – our website receives users’ consent before any cookies are used, all consent from users is stored which allow users to withdraw their consent easily.  The website can also be used where consent is denied.


 4.   Data Subject Rights


In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via our website of an individual’s right to access any personal information that Inca Cloud Ltd processes about them and to request information about: –

  • What personal data we hold about them

  • The purposes of the processing

  • The categories of personal data concerned

  • The recipients to whom the personal data has/will be disclosed

  • How long we intend to store your personal data for

  • If we did not collect the data directly from them, information about the source

  • The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this

  • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use

  • The right to lodge a complaint or seek judicial remedy and who to contact in such instances


 5.   Information Security & Technical and Organisational Measures


Inca Cloud Ltd takes the privacy and security of individuals and their personal information very seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including: –

  • Blanket SSL on all access points

  • Multi-layered firewall security

  • Intrusion Prevention and malware detection and mitigation systems

  • 2 Factor authentication for login access to systems from outside the data centre

  • Strong password policies

  • Encryption of data in transit between storage locations and at rest wherever possible

  • No customer personal data stored on local PCs in the office or on laptops / mobile devices


 6.   GDPR Roles and Employees


Inca Cloud Ltd is below the 250 employee minimum to require the appointment of a Data Protection Officer, so this responsibility is maintained by the Board of Directors. They are responsible for promoting awareness of the UK-GDPR across the organisation, identifying any gap areas and implementing the new policies, procedures and measures.

Inca Cloud Ltd understands that continuous employee awareness and understanding is vital to the continued compliance of the UK-GDPR and has involved our employees in our preparation plans. This will form part of our induction and general training program going forward.

If you have any questions, please contact us at

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