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Protecting your investment in Salesforce...

Salesforce is one of the most popular Customer Relationship Management (CRM) platforms in the world, with millions of users across a wide range of industries. As with any platform that stores critical business data, it's important for companies to have a robust backup solution in place in case of data loss or corruption.


Salesforce does offer some native backup and recovery options for its customers, including daily data backups and a data recovery service called "Data Recovery." However, there are some key differences between using Salesforce's native backup options and a third-party backup service…


The Salesforce Data Recovery service is designed to help customers recover data that has been lost or corrupted due to system issues, rather than for regular backup and restore purposes. This service has some limitations however, including a long turnaround time (6-8 weeks) and a maximum data recovery size of 10 GB. Additionally, the service is not included in Salesforce's standard pricing and comes with a whopping cost of $10,000 per request!


On the other hand, there is the option of using a third-party backup service for Salesforce. Below are just some of the key areas a third-party backup solution can assist with protecting Salesforce data:

  • Frequency of backups: Salesforce's daily backups only capture changes made to data during the previous 24 hours, so any changes made after the backup has run are not included. Third-party backup services can offer more frequent backups, including real-time or near-real-time backups, which can provide more up-to-date data protection.


  • Retention periods: Salesforce's daily backups are typically retained for a period of 15 days, which may not be sufficient for companies with longer data retention requirements. Third-party backup services can offer longer retention periods, as well as the ability to customise retention periods based on specific business needs.



  • Restoration process: Salesforce's native Data Recovery service can take up to 6-8 weeks to complete, which may be too long for companies with critical data recovery needs. Third-party backup services can often offer faster restoration times, which can help minimise downtime in the event of data loss or corruption.


  • Data availability: Salesforce's native backup options may not provide immediate access to backed up data, as the data may need to be restored to a separate Salesforce instance before it can be accessed. Third-party backup services can often provide more immediate access to backed up data, which can be helpful in situations where quick access to data is necessary.


Overall, while Salesforce's native backup options can provide some level of data protection and recovery, third-party backup services offer more frequent backups, longer retention periods, faster restoration times, and more immediate data availability, making them a far more comprehensive backup solution for companies with critical data protection needs.


At Inca Cloud, we partner with Redstor to provide a best in class backup solution for Salesforce that can be deployed with just a few clicks. We provide auto-scaling and scheduling across all of your Salesforce data, whilst offering 7 years retention as standard!


Speak to the team at Inca today to find out how quickly we can comprehensively protect your Salesforce data!


01628 243014

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