First Line Support
The Role
We are looking for an additional First-line Support Engineer to join our rapidly growing support team.
Working hours are generally between 08:30 – 17:30 Monday to Friday, however, there may be a requirement to join the on-call rota which is rewarded with an on-call allowance.
Some of your duties will include:
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1st Line Technical Support to a wide variety of our customers
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Ensuring SLA’s are adhered too
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Ownership of incidents throughout their lifecycle in partnership with the Inca Service Management team
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Keeping documentation up to date and accurate
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Monitoring systems for alerts
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Routine checks such as system health and backups
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Managing communication between customers and internal parties
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Proactive updating and monitoring of internal IT systems ensuring they are maintained and kept up to date
About You
To be considered a suitable candidate you must have experience of:
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Excellent verbal communication skills
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Administration of Microsoft Active Directory
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Administration of Microsoft Exchange Server and Office 365
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Windows Server administration
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Virtualised Infrastructure support (VMware/Hyper-V etc.)
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Knowledge of networking technology with the ability to troubleshoot general connectivity problems in both LAN and WAN.
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Firewall and Switch support (Cisco, HP, etc.)
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Desktop support on Windows 10 and MS Office suite
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Wireless troubleshooting
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Anti-Spam technologies such as Mimecast / MessageLabs or similar
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Knowledge of encryption and antivirus products
Benefits
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Attractive Salary
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Training to L2/L3 standard
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Pension Fund
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Private Health Scheme