First Line Support

The Role


We are looking for an additional First-line Support Engineer to join our rapidly growing support team.


Working hours are generally between 08:30 – 17:30 Monday to Friday, however, there may be a requirement to join the on-call rota which is rewarded with an on-call allowance.

Some of your duties will include: 


  • 1st Line Technical Support to a wide variety of our customers 

  • Ensuring SLA’s are adhered too

  • Ownership of incidents throughout their lifecycle in partnership with the Inca Service Management team

  • Keeping documentation up to date and accurate

  • Monitoring systems for alerts

  • Routine checks such as system health and backups

  • Managing communication between customers and internal parties

  • Proactive updating and monitoring of internal IT systems ensuring they are maintained and kept up to date

About You


To be considered a suitable candidate you must have experience of:

  • Excellent verbal communication skills

  • Administration of Microsoft Active Directory

  • Administration of Microsoft Exchange Server and Office 365

  • Windows Server administration 

  • Virtualised Infrastructure support (VMware/Hyper-V etc.)

  • Knowledge of networking technology with the ability to troubleshoot general connectivity problems in both LAN and WAN. 

  • Firewall and Switch support (Cisco, HP, etc.)

  • Desktop support on Windows 10 and MS Office suite

  • Wireless troubleshooting 

  • Anti-Spam technologies such as Mimecast / MessageLabs or similar

  • Knowledge of encryption and antivirus products​



  • Attractive Salary

  • Training to L2/L3 standard

  • Pension Fund

  • Private Health Scheme